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CPS Investigations County Office Director

2 months ago

Albuquerque, New Mexico, United States State of New Mexico Full time
Job Summary

This position is responsible for managing the daily operations of a Metro Region Protective Services field office, ensuring adherence to the agency's mission and vision, and utilizing Continuous Quality Improvement (CQI) processes to achieve positive outcomes.

Key Responsibilities
  • Manage the daily operation of field staff to attain federal national standards and performance-based budget measures (40%);
  • Ensure principles of quality practice through adherence to policies and procedures in protective services cases (25%);
  • Adhere to administrative management principles in budget, personnel, and general office management (25%);
  • Develop and maintain positive relationships with staff, other agencies, and community partners (10%).
Requirements

Masters Degree in any field of study from an accredited college or university and four (4) years of experience in the management and direct provision of child welfare services, policy and procedure writing, and program research and development.

Any combination of education from an accredited college or university and/or direct experience in child welfare totaling ten (10) years may substitute for the required education and experience.

Working Conditions

Work is performed in an office setting: late hours, weekends, on-call and callback work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Travel may be required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints.