Countertop Claims Resolution Specialist

4 weeks ago

Bethpage, New York, United States Cambria Full time
Job Summary

Cambria is seeking a skilled Countertop Claims Manager to oversee the identification, investigation, and resolution of customer claims related to our products. As a problem-solver and liaison between customers and fabricators, you will ensure an impartial and efficient resolution to consumer concerns.

Key Responsibilities
  • Respond to customer inquiries and complaints regarding product quality, functionality, or performance.
  • Determine the validity of claims based on product specifications, warranty terms, and company policies.
  • Maintain clear, consistent communication with customers, business partners, and other stakeholders regarding product claims and their resolutions.
  • Develop and implement solutions to fix identified issues through communication with fabrication business partners.
  • Collaborate, train, and mentor fabricator business partners to ensure a consistent approach in handling, fabricating, and installing Cambria products.
  • Provide effective leadership and guidance to a team of Field Service Technicians (FST).
Requirements
  • Excellent customer service skills with strong communication and interpersonal abilities.
  • Ability to actively listen to customer concerns and ask clarifying questions.
  • Strong analytical and problem-solving skills to investigate and diagnose product issues.
  • Aptitude to investigate complaints for facts and recommend resolutions in a timely manner.
  • Exceptional interpersonal, verbal, and written communication skills.
  • Proven customer relationship and conflict resolution skills.
  • Ability to develop and maintain strong working relationships with internal and external parties.
  • Strong attention to detail and accuracy in data entry and record keeping.
Additional Requirements
  • Managerial Requirements: Responsible for managing Field Service Technicians assigned to the region.
  • Physical Requirements: This is an office and travel position requiring phone and computer use. Must be able to lift 50 pounds of Cambria samples and other materials.
  • Travel Requirements: Local and overnight travel is required.
What We Offer

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays, 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount, and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

CambriaCares is our commitment to Philanthropy, Our People, and The Planet. Care is an integral part of what goes into Cambria products—and care is the driving force behind our commitment to creating opportunities that drive impact both inside and outside our walls.

For additional company information, please visit www.CambriaUSA.com

Offer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations.

We are an equal opportunity employer.

Applicant Rights Under Federal Employment Law: FMLA, EEO, EPPA

M/W/VET/DISABLED

  • Customer Resolution Specialist

    1 month ago

    Bethpage, New York, United States Lowe's Full time

    Job Summary: Lowe's is seeking a highly motivated and detail-oriented Customer Resolution Associate to join our team. As a Customer Resolution Associate, you will be responsible for supporting delivery operations from internal and external customers, communicating with customers to obtain feedback for improving customer in-home delivery experiences, and...

  • Regional Claims Manager

    2 weeks ago

    Bethpage, New York, United States Cambria Full time

    Job SummaryCambria is seeking a skilled Regional Claims Manager to oversee the identification, investigation, and resolution of customer claims. As a key member of our team, you will act as a liaison between customers and fabricators, ensuring an impartial and efficient resolution to consumer concerns.Key ResponsibilitiesRespond to customer inquiries and...

  • Tax Resolution Representative

    4 weeks ago

    Bethpage, New York, United States U.S. Department of the Treasury Full time

    About the JobThis position is located in the Wage and Investment Division of the Internal Revenue Service (IRS). The Wage and Investment Division is responsible for providing taxpayer assistance and support services.Job SummaryWe are seeking a Tax Resolution Representative to join our team. As a Tax Resolution Representative, you will provide specialized...

  • Regional Claims Manager

    7 days ago

    Old Bethpage, New York, United States Cambria Full time

    Job Summary:The Regional Claims Manager is a critical role at Cambria, responsible for overseeing the identification, investigation, and resolution of customer claims. This position requires a problem-solver who can effectively communicate with customers and business partners to ensure a smooth experience.Key Responsibilities: Respond to customer inquiries...

  • Warehouse Operations Specialist

    2 weeks ago

    Bethpage, New York, United States Daltile Full time

    Job SummaryDal-Tile is seeking a skilled Warehouse Operations Specialist to join our team. The ideal candidate will possess excellent material handling skills, a strong attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesPerform a variety of material handling duties, including receiving, loading/unloading material,...

  • Medical Billing Specialist

    2 weeks ago

    Bethpage, New York, United States United Surgical Partners Full time

    Job SummaryWe are seeking a skilled Medical Billing Specialist to join our team at NYU Langone Hospital-Long Island. As a key member of our revenue cycle team, you will be responsible for computing bills, charge review, follow-ups, correcting, and entering claim information in the billing system.Key ResponsibilitiesPerform billing tasks assigned by...

  • Medical Billing Specialist

    7 days ago

    Bethpage, New York, United States United Surgical Partners Full time

    Job Summary: We are seeking a skilled Medical Billing Specialist to join our team at NYU Langone Hospital-Long Island. In this role, you will be responsible for computing bills, charge review, follow-ups, correcting, and entering claim information in the billing system as assigned by management.Key Responsibilities:Perform billing tasks assigned by...

  • Marketing Assistant

    3 weeks ago

    Bethpage, New York, United States Marshall + Sterling Inc Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Marketing Assistant to join our team at Marshall + Sterling Inc. As a Marketing Assistant, you will play a key role in supporting our marketing specialist team in the placement of commercial accounts for small and large businesses.Key ResponsibilitiesAssist the marketing specialist team in...

  • Financial Services Associate

    2 weeks ago

    Bethpage, New York, United States NYU Langone Health Full time

    Job Summary:We are seeking a highly skilled Financial Services Associate to join our team at NYU Langone Health.Key Responsibilities:Perform follow-up and payment analysis on non-governmental hospital claims to ensure timeliness and accuracy of payments from Managed Care plans.Have an understanding of Managed Care contracts to perform payment analysis and...

  • Day Habilitation Specialist Lead

    1 month ago

    Bethpage, New York, United States ACLD Full time

    Job SummaryWe are seeking a skilled Lead Day Habilitation Specialist to join our team at ACLD. As a key member of our staff, you will play a vital role in supporting individuals with developmental disabilities to achieve their personal goals and live fulfilling lives.Key ResponsibilitiesProvide structure and emotional support to individuals in our careAssist...

  • Day Habilitation Specialist Lead

    2 weeks ago

    Bethpage, New York, United States ACLD Full time

    Job SummaryWe are seeking a skilled Lead Day Habilitation Specialist to join our team at ACLD. As a key member of our staff, you will play a vital role in supporting individuals with developmental disabilities to achieve their personal goals and live fulfilling lives.Key ResponsibilitiesProvide structure and emotional support to individuals with...

  • Customer Service Representative

    2 weeks ago

    Bethpage, New York, United States Lowe's Full time

    Job Summary:As a Customer Resolution Associate at Lowe's, you will play a critical role in supporting delivery operations and ensuring exceptional customer experiences. This position requires strong communication skills, problem-solving abilities, and a passion for delivering results in a fast-paced environment.Key Responsibilities:Support delivery...

  • Financial Services Associate

    7 days ago

    Old Bethpage, New York, United States NYULMC Full time

    Job Summary:We are seeking a highly skilled Financial Services Associate to join our team at NYU Langone Health. In this role, you will be responsible for performing follow-up and payment analysis on non-governmental hospital claims to ensure timeliness and accuracy of payments from Managed Care plans.Key Responsibilities: Conduct thorough payment analysis...

  • Financial Services Associate

    2 weeks ago

    Bethpage, New York, United States NYULMC Full time

    Job Summary:We are seeking a highly skilled Financial Services Associate to join our team at NYU Langone Health. In this role, you will be responsible for performing follow-up and payment analysis on non-governmental hospital claims to ensure timely and accurate payments from Managed Care plans. You will have a strong understanding of Managed Care contracts...

  • Document Retrieval Manager

    2 weeks ago

    Bethpage, New York, United States ABI Document Support Services, Inc. Full time

    Job Title: Document Retrieval ManagerAt ABI Document Support Services, we are seeking a highly skilled and experienced Document Retrieval Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the daily workflow of our document retrieval services, ensuring that all clients' needs are met in a timely and...

  • Cyber Security Systems Specialist

    3 weeks ago

    Bethpage, New York, United States Randstad Enterprise Full time

    Job SummaryWe are seeking a highly skilled Cyber Security Systems Specialist to join our team at Randstad Enterprise. As a key member of our IT department, you will be responsible for the day-to-day administration, technical support, troubleshooting, maintenance, upgrades, patching, performance, and overall health of a variety of cyber security tools within...

  • Financial Operations Specialist

    2 weeks ago

    Bethpage, New York, United States Adults & Children with Learning and Developmental Disabilities, Inc. Full time

    Accounting Operations ManagerAdults & Children with Learning and Developmental Disabilities, Inc. seeks an experienced Accounting Operations Manager to oversee daily Accounting operations. The ideal candidate will have a Bachelor's Degree in Accounting or Finance and be proficient in computerized spreadsheets and databases.Key Responsibilities:Analyze and...

  • NOC Network Operations Specialist

    2 weeks ago

    Bethpage, New York, United States ClifyX Full time

    Job Title: NOC Surveillance OperatorAt ClifyX, we are seeking a highly skilled NOC Surveillance Operator to join our team. As a key member of our Network Operations Center, you will be responsible for monitoring and maintaining our network infrastructure to ensure seamless service delivery to our customers.Key Responsibilities:Monitor network alarms and...

  • Document Retrieval Manager

    2 weeks ago

    Bethpage, New York, United States ABI Document Support Services, Inc. Full time

    Job Title: Document Retrieval ManagerAt ABI Document Support Services, we are seeking a highly skilled and experienced Document Retrieval Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the daily workflow of our document retrieval services, ensuring that all clients' needs are met in a timely and...

  • Cybersecurity Specialist

    3 weeks ago

    Bethpage, New York, United States PSEG Full time

    Job SummaryThe Technology Engineer - Operational Technology (OT) role in the Critical National Infrastructure (CNI) group directly supports the Transmission and Distribution (T&D) organization. This position is responsible for designing, configuring, developing, documenting, and testing of Operational Technology solutions to meet business or technology...