Retail Operations Manager
7 days ago
We are seeking a skilled Retail Operations Manager to join our team at Acima. As a key member of our leadership group, you will be responsible for overseeing the day-to-day operations of our stores, ensuring seamless customer experiences, and driving sales growth.
About UsAt Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We strive to provide innovative and flexible payment options that cater to diverse financial needs.
We believe in creating a work environment that values inclusivity, collaboration, and continuous learning. Our team members are passionate about delivering exceptional customer service, promoting brand awareness, and fostering strong relationships with our customers.
Job SummaryThis is a full-time position reporting directly to the Store Manager. Key responsibilities include:
- Manage store inventory, monitor stock levels, and optimize ordering processes to ensure efficient supply chain management.
- Maintain high-quality customer service standards, resolving customer complaints promptly, and escalating issues as necessary.
- Collaborate with the Sales Team to develop and implement sales strategies, promote new products, and drive revenue growth.
- Analyze sales data, identify trends, and make data-driven decisions to inform business strategies.
To be successful in this role, you should possess:
- Strong leadership skills, with experience managing teams and driving results-oriented cultures.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers, colleagues, and vendors.
- Proven analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- A bachelor's degree in Business Administration, Marketing, or a related field.
- Fluency in English (written and verbal), with Spanish language proficiency preferred.
As a Retail Operations Manager at Acima, you can expect:
- A competitive salary range: $$$80,000 - $120,000 per annum, depending on location and experience.
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Ongoing training and professional development opportunities to enhance your skills and knowledge.
- A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion.
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