Global Billing Operations Director
6 days ago
Randstad USA is seeking a highly skilled and experienced Global Billing Operations Director to oversee operations and teams for the Enablement vertical, focusing on AR/Billing adjustments. As a key member of our team, you will be responsible for managing billing processes, enhancing customer satisfaction, and ensuring compliance with regulations while mentoring a team of specialists.
As a Global Billing Operations Director, you will lead and mentor a team of non-exempt AR/Billing Adjustment Specialists, encompassing hiring, training, performance evaluation, and development. You will also ensure compliance with local, state, and federal regulations in billing adjustments, maintaining up-to-date knowledge and ensuring best practices across the team.
This role involves serving as the main escalation contact for all AR/Billing adjustments issues, ensuring timely resolution of challenges impacting billing accuracy and client satisfaction. You will also drive and implement company and region operations strategy, frequent contact with equivalent level inter-organizational managers and customer representatives concerning projects, operational decisions, scheduling requirements or contractual clarification.
The successful candidate will have a strong understanding of financial operations principles, including revenue recognition, financial reporting, and auditing practices. They will also possess 3-5 years of related people management experience, excellent communication, interpersonal and organizational skills, demonstrated experience managing large, complex accounts or projects, and strong management skills based on several years of experience, including people development and team building.
We estimate the salary for this position to be around $85,000 per year, based on industry standards and the location of Riverdale, GA.
Responsibilities:
- Manage billing processes and enhance customer satisfaction
- Ensure compliance with regulations and maintain up-to-date knowledge
- Serve as main escalation contact for AR/Billing adjustments issues
- Drive and implement company and region operations strategy
- Frequent contact with equivalent level inter-organizational managers and customer representatives
- Cross-Department Liaison: Collaborate closely with internal teams to support seamless billing adjustments
Requirements:
- Bachelor's degree or equivalent work experience
- Demonstrated track record in managing end-to-end billing processes
- Strong understanding of financial operations principles
- 3-5 years of related people management experience
- Excellent communication, interpersonal and organizational skills
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