Senior Business Operations Manager
1 week ago
We are seeking a Senior Business Operations Manager to oversee operations and teams for the Enablement vertical, focusing on AR/Billing adjustments. This role involves managing billing processes, enhancing customer satisfaction, and ensuring compliance with regulations while mentoring a team of specialists.
About the Role- Manage both onshore and offshore personnel to ensure efficient handling of billing adjustments, address client inquiries, resolve discrepancies, and continually enhance processes related to billing accuracy and adjustments.
- Respond to routine and complex inquiries from stakeholders, specifically addressing issues related to billing adjustments and AR discrepancies and escalate when necessary.
- Serve as the main escalation contact for all AR/Billing adjustments issues, ensuring timely resolution of challenges impacting billing accuracy and client satisfaction.
- Lead and mentor a team of non-exempt AR/Billing Adjustment Specialists, encompassing hiring, training, performance evaluation, and development.
To be successful in this role, you will need:
- Bachelor's degree or equivalent work experience.
- Demonstrated track record in managing end-to-end billing processes, including invoicing, payment tracking, and billing adjustments.
- Strong understanding of financial operations principles, including revenue recognition, financial reporting, and auditing practices.
- 3-5 years of related people management experience.
- Excellent communication, interpersonal, and organizational skills.
- Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
This job posting is open for 4 weeks. Estimated salary: $70,000 - $90,000 per year, depending on experience. Randstad USA offers competitive compensation packages, benefits, and opportunities for professional growth and development.
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