Residential Support Staff

4 weeks ago


Dallas, Texas, United States Genesis Women's Shelter & Support Full time

Genesis Women's Shelter & Support is a leading agency providing comprehensive care for women and children affected by family violence. Our mission is to provide a safe haven, crisis intervention, and ongoing support to empower survivors towards a brighter future.

Job Summary

We are seeking a highly skilled and compassionate Residential Support Staff to join our team. As a key member of our crisis response team, you will provide critical support to survivors of domestic violence, ensuring their safety and well-being.

Key Responsibilities
  • Respond to incoming hotline calls and provide crisis intervention, referrals, and information to callers.
  • Assist with the upkeep and maintenance of the shelter, ensuring a safe and comfortable environment for clients.
  • Collaborate with other hotline staff and shelter support staff to coordinate client needs and services.
  • Prepare, clean, and ready rooms for new families, ensuring a smooth transition into the shelter.
  • Assist with administrative duties, including data tracking and maintaining accurate documentation of client services.
Requirements
  • High School Diploma or GED; some college preferred in a related field, such as Social Work or Human Services.
  • 1 year of experience in a social service setting, preferably handling crisis calls and/or crisis intervention.
  • Ability to handle on-site crisis situations and adapt to the changing needs of families.
  • Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Experience with Microsoft Office and cloud-based storage systems is preferred.


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