Residential Support Staff

4 weeks ago


Dallas, Texas, United States Genesis Women's Shelter & Support Full time
Job Summary

Genesis Women's Shelter & Support is seeking a highly skilled and compassionate Residential Support Staff to join our team. As a key member of our crisis intervention team, you will provide critical support to survivors of domestic violence and their families.

Key Responsibilities:

  • Respond to incoming hotline calls and provide crisis intervention, referrals, and information to callers
  • Assist with the upkeep and maintenance of the shelter, ensuring a safe and comfortable environment for clients
  • Collaborate with other hotline staff and shelter support staff to coordinate client needs and services
  • Prepare and clean rooms for new families, ensuring a smooth transition into the shelter
  • Perform administrative duties, including data tracking and maintaining accurate documentation of client services

Requirements:

  • High School Diploma or GED; some college preferred in a related field, such as Social Work or Human Services
  • 1 year of experience in a social service setting, preferably handling crisis calls and/or crisis intervention
  • Ability to handle on-site crisis situations and adapt to changing client needs
  • Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment

Preferred Qualifications:

  • Bilingual (English/Spanish) skills
  • Experience with Microsoft Office and cloud-based storage systems

Genesis Women's Shelter & Support is a non-profit agency dedicated to providing a continuum of care for women and children affected by family violence. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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