Residential Support Staff
4 weeks ago
Genesis Women's Shelter & Support is seeking a highly skilled and compassionate Residential Support Staff to join our team. As a key member of our crisis intervention team, you will provide critical support to survivors of domestic violence and their families.
Key Responsibilities:
- Respond to incoming hotline calls and provide crisis intervention, referrals, and information to callers
- Assist with the upkeep and maintenance of the shelter, ensuring a safe and comfortable environment for clients
- Collaborate with other hotline staff and shelter support staff to coordinate client needs and services
- Prepare and clean rooms for new families, ensuring a smooth transition into the shelter
- Perform administrative duties, including data tracking and maintaining accurate documentation of client services
Requirements:
- High School Diploma or GED; some college preferred in a related field, such as Social Work or Human Services
- 1 year of experience in a social service setting, preferably handling crisis calls and/or crisis intervention
- Ability to handle on-site crisis situations and adapt to changing client needs
- Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment
Preferred Qualifications:
- Bilingual (English/Spanish) skills
- Experience with Microsoft Office and cloud-based storage systems
Genesis Women's Shelter & Support is a non-profit agency dedicated to providing a continuum of care for women and children affected by family violence. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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