Guest Experience Leader

2 weeks ago


Berkeley, California, United States OluKai-Kaenon-melin-Roark Full time
About the Role

As a Guest Experience Leader at Roark, you will be responsible for creating a unique and engaging shopping environment that inspires customers to share their experiences with others. You will drive revenue growth by delivering exceptional customer service, managing store operations, and leading a high-performing team.

The ideal candidate will have 3-5 years of retail management experience, a BA or BS degree, and strong communication skills. You will be a creative and adaptable team player with a winning attitude, able to work effectively in a fast-paced environment.

In this role, you will oversee the management of the store team, including recruiting, hiring, training, and career development. You will also be responsible for creating and managing staff schedules, resolving employee conflicts, and performing performance check-ins.

Your estimated salary is around $75,000 per year, based on your experience and qualifications. You will also receive generous product gift programs, brand discounts, medical, dental, and vision insurance, company-paid life insurance, and a 401k plan with employer match.



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