Retail Experience Director

5 days ago

Berkeley, California, United States OluKai-Kaenon-melin-Roark Full time

Overview:

The Roark Berkeley location is seeking a dynamic and entrepreneurial leader to manage the day-to-day operations of our store. As a key member of our team, you will be responsible for driving sales growth, delivering exceptional customer experiences, and maintaining a high-performing store environment.

About You:

We are looking for someone with a proven track record in retail management, who possesses strong leadership skills, and can drive business results through a premium guest experience, employee relations, and operations that align with Roark Culture and Retail Operating Principles.

Key Responsibilities:

  • Operations/Sales/Customer Service:
    • Grow revenue by driving sales and business results through a premium guest experience, employee relations, and operations that are aligned with Roark Culture and Retail Operating Principles.
    • Meet or exceed financial plan, including revenue plan, payroll budget, and overall store P&L.
    • Support new store openings, pop-ups, and special events as needed.
    • Manage and execute store product flow, overall back of house operations, supply needs, and daily store maintenance.
    • Execute seasonal floor sets/visual merchandising directives within the store and maintain visual standards and brand image on a daily basis
  • Product Knowledge:
    • Be the product expert, understand the customer needs, share your product knowledge, and guide our customers to product selections that meet their needs.
    • Share your product knowledge with staff, provide coaching relating to product and selling techniques to foster productivity among the store team.
  • POS Expert:
    • Manager POS issues. Reconcile tills, process returns, exchanges, gift cards, and discounts accurately.
  • Staff Management: 10-25% of your time
    • Oversee management of the store team, including recruiting, hiring, training, and career development in collaboration with Corporate Human Resources.
    • Motivate and inspire staff to approach the sales floor each day with enthusiasm and outgoing stoke. Lead by example in everything you do.
    • Create and manager staff schedule, to include but not limited to time off, coverage swaps, daily breaks and lunches, cover schedule gaps as required.
    • Manage employee conflict and resolution.
    • Manage Staff Training process.
    • Perform performance check ins with staff in accordance to corporate calendar.
  • Inventory: 15% of your time
    • Properly merchandise and remerchandise all items in the store at all times
    • Manage store inventory, restocking product, receiving new product.
    • Identify holes in shop inventory and place fill in orders to bring stock to correct inventory levels.
  • Events/Marketing: 5% to 10% of your time
    • Manage and lead all store events, required to be present for all events unless otherwise approved by your manager.
    • Be responsible for the promotion and marketing of all store events.
    • Conceive, execute, and manage at least 1 event per quarter that is unique to the flagship location.
    • Seek out local collaborations with relevant brands, artists, musicians, and athletes to promote flagship location.

What We Offer:

  • A competitive salary range of $70,000-$80,000, plus opportunity for annual bonus.
  • Generous product gift program and all brand discounts.
  • Medical, dental, vision insurance in accordance with plan guidelines.
  • Company-paid life insurance.
  • 401(k) with employer match in accordance with plan guidelines.
  • 15 Days of PTO plus one additional day of PTO every year on your anniversary and 3 Floating Holidays per year.

About Us:

We offer a unique working environment with great company benefits and fringe benefits, opportunity for growth, and a chance to be part of a dynamic team that is shaping the future of retail.

Requirements:

  • 3-5 Years of Retail Management experience a must.
  • BA or BS required.
  • Ability and willingness to work weekends, evenings, and holidays as needed.
  • Self-motivated leader with strong entrepreneurial skills.
  • Innate guest-centric mindset.
  • Shows elevated communication skills and can tailor style to suit the audience.
  • Creative and adaptable team player with a winning and positive attitude.

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