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IT Support Specialist

2 months ago

Portland, Oregon, United States HR Annie Consulting, Inc. Full time
Job Title: IT Support Specialist

We are seeking a highly skilled and detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will provide essential front-line support for client service tickets, combining technical expertise with exceptional customer service.

Key Responsibilities:
  • Resolve Tier 1 service tickets, including account access and workstation issues.
  • Troubleshoot printer and cloud account problems efficiently.
  • Assist clients on-site or remotely from our office to ensure their technology runs smoothly.
  • Manage and support user accounts in Microsoft 365 and other platforms.
  • Collaborate with colleagues to provide the best IT solutions.
  • Document issues and resolutions clearly to help improve future processes.
Requirements:
  • Two years of helpdesk support or related experience or one year with A+ and Network+ certifications.
  • Experience working for an IT Consultancy or Managed Services Provider preferred.
  • Proficiency with Microsoft 365 (Exchange, SharePoint Online, Teams, Azure, Intune).
  • Experience with Windows 10/11; MacOS experience is a plus.
  • Basic network troubleshooting for computers and mobile devices.
  • Familiarity with Windows Server and Active Directory.
  • Apple Mobile iOS Device and Google Android Mobile Device Management and Service a plus.
  • Ability to pass a pre-employment background check and drug screening.
What We Offer:
  • 100% employer-paid health insurance (for employee-only premium).
  • 401(k) Retirement Plan.
  • Paid Time Off.
About Us:

We are a leading IT service provider committed to delivering flexible, people-first technology solutions. Our company prioritizes transparency, ensuring clients always know what to expect, and fosters a work environment that values work-life balance and mutual respect.