Front Desk Hospitality Specialist
1 day ago
Lake Arrowhead Resort and Spa is a premier destination for outdoor enthusiasts and those seeking a tranquil retreat. Our commitment to creating exceptional guest experiences is reflected in our dedication to providing a supportive and inclusive work environment that fosters growth, development, and wellbeing.
Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Lake Arrowhead Resort. As a key member of our hospitality team, you will be responsible for creating a memorable experience for our guests, ensuring seamless check-in and check-out processes, and providing exceptional service to our valued customers.
Key Responsibilities- Check in/out guests in a professional and efficient manner, ensuring a warm and welcoming experience.
- Perform cashier functions, including accurate posting of charges and maintenance of cash receipts and hotel banks.
- Process reservations, including entering and updating group files, and providing concierge services to guests.
- Maintain exceptional customer service standards, responding to guest inquiries and resolving issues in a timely and professional manner.
- Work collaboratively with other team members to ensure seamless operations and deliver exceptional guest experiences.
- High school diploma or equivalent, required.
- 1-2 years of customer service experience in a hospitality setting, preferred.
- Excellent communication and interpersonal skills, with the ability to effectively interact with guests and colleagues.
- Basic mathematical skills and ability to perform accurate calculations using a 10-key.
- Ability to work a flexible schedule, including weekends, holidays, and overtime, as required.
As a valued member of our team, you will enjoy a range of benefits, including competitive compensation, comprehensive health insurance, and opportunities for professional growth and development.
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