Customer Service Representative

2 weeks ago


Woodcliff Lake, New Jersey, United States Colonial Surety Company Full time
{"Job Title": "Customer Service Representative", "Company Overview": "Colonial Surety Company is a leading insurance provider with a rich history dating back to 1930. Our mission is to deliver exceptional customer service and provide innovative solutions to our clients.

We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for interacting with customers, addressing their inquiries, and providing support with product applications and general questions.

Key Responsibilities:

* Respond to customer inquiries via phone, email, online chat, or in-person
* Collect and enter orders for new or additional products and services
* Field customer questions and complaints, escalating issues to specialists when necessary
* Maintain accurate customer records and interactions
* Perform other related duties as assigned

Requirements:

* Excellent communication and interpersonal skills
* Service-oriented mindset with a focus on resolving customer grievances
* Proficient computer skills with the ability to learn new software
* Typing and Microsoft Office proficiency

Education and Experience:

* High school diploma or equivalent
* Customer service experience in an office setting

Benefits:

* Competitive salary
* Medical, life, dental, and vision insurance
* Paid time off and holidays
* Clear succession path
* 401k plan

Schedule:

* Monday to Friday
* 8:30am-5:30pm
* 1 hour lunch break

Note: Business attire is required for all staff, including suits and ties for males and business attire for females."

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