Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for interacting with customers, addressing their inquiries, and providing support with product applications and general questions.
Key Responsibilities:
* Respond to customer inquiries via phone, email, online chat, or in-person
* Collect and enter orders for new or additional products and services
* Field customer questions and complaints, escalating issues to specialists when necessary
* Maintain accurate customer records and interactions
* Perform other related duties as assigned
Requirements:
* Excellent communication and interpersonal skills
* Service-oriented mindset with a focus on resolving customer grievances
* Proficient computer skills with the ability to learn new software
* Typing and Microsoft Office proficiency
Education and Experience:
* High school diploma or equivalent
* Customer service experience in an office setting
Benefits:
* Competitive salary
* Medical, life, dental, and vision insurance
* Paid time off and holidays
* Clear succession path
* 401k plan
Schedule:
* Monday to Friday
* 8:30am-5:30pm
* 1 hour lunch break
Note: Business attire is required for all staff, including suits and ties for males and business attire for females."
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