Customer Service Representative

2 weeks ago

Woodcliff Lake, New Jersey, United States Colonial Surety Company Full time

About Colonial Surety Company

We are a leading insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated "A Excellent" by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our experience—plus technology—to give busy people and businesses easy, affordable and digital access to a growing portfolio of bond and insurance products. We have an ambitious vision for impact and growth—and invite a diversity of motivated achievers to come, learn, work, create, grow—and succeed—with us.

Job Summary

The Customer Service Representative will interact with our customers by addressing inquiries, assisting with applications and general product questions.

Key Responsibilities

  • Interact with customers to provide support and information on products or services.
  • Collect and enter orders for new or additional products and services.
  • Field customer questions and complaints; when the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff.
  • Ensure that the appropriate actions are taken to resolve customers' problems and concerns.
  • Maintain customer accounts and records customer interactions with details of inquiries, complaints or comments.
  • Perform other related duties as assigned.

Requirements

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Typing, MS office and or Google Office Suite proficiency is a must.

Benefits

  • Competitive salary.
  • Medical, life, Dental and Vision Insurance.
  • Paid time off and paid holidays.
  • Clear succession path.
  • 401k plan when eligible.

Work Environment

  • In office working environment.
  • Monday to Friday.
  • 8:30am-5:30pm.
  • 1 hour lunch.

Company Culture

We value a professional and respectful work environment. All staff must wear business attire, to include wearing a suit and tie and clean shaven for males. Females must dress in business attire, to include suits, business dresses, etc.

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