Employee Relations Manager

2 weeks ago

Gaithersburg MD USA, United States SSP Full time
Employee Relations & Investigations Manager

$88,200 - $90,000 plus bonus potential of up to 20%
Hybrid Role - Ashburn, Virginia

We are seeking a dedicated Employee Relations & Investigations Manager to join our Support Center team. In this full-time, hybrid role, you will report directly to the Vice President, People - Corporate, and play a key role in administering employee relations, recognition, and investigation programs.

Key Responsibilities
  • Administer employee relations, recognition, and investigation programs, developing rapport with all employees to promote employee engagement and maintain labor and employment compliance.
  • Administer human resources programs and policies to reflect the organization's mission and values, supporting company goals, achieving objectives, and positively engaging the workforce.
  • Develop rapport with employees to enhance engagement and ensure compliance with labor and employment laws.
  • Manage company-wide employee recognition programs, tracking and measuring impact.
  • Address and investigate complex or high-exposure employee relations issues and concerns regarding employment practices originating from various sources.
  • Guide corporate managers and employees in performance management activities.
  • Maintain knowledge of labor and employment laws to ensure effective people operations.
  • Create an environment of empowerment and continuous improvement, fostering a diverse and resilient team.
Requirements
  • Bachelor's degree (or international equivalent) required in human resources, labor relations, communication, or another related field. Advanced degree a plus.
  • Minimum seven (7+) years' HR business partner experience in progressive HR-role delivering results in a similar corporate position, preferably in the hospitality, food service/food and beverage, restaurant, or airport industry. Union experience preferred.
  • PHR Certification is preferred.
  • Strong knowledge of US federal, state, and local employment laws; Canadian expertise is a plus.
  • Excellent communication, conflict management, and team collaboration skills.
  • Proficient in Microsoft Office Suite and case management applications.
  • Must be eligible to work in the US without sponsorship and maintain eligibility to work in Canada.
  • Willingness to travel.
  • Ability to pass a criminal background check and meet airport security requirements.
Diversity Statement

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

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