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Front Office Manager

2 months ago

Cincinnati, Ohio, United States The Westin Cincinnati Full time
About This Opportunity

We are seeking a highly skilled and experienced Front Office Manager to join our team at The Westin Cincinnati. As a key member of our hotel's leadership team, you will be responsible for ensuring that our guests receive exceptional service and that our front office operations run smoothly and efficiently.

Key Responsibilities
  • Guest Service Excellence: Ensure that all guest interactions are handled with professionalism and courtesy, and that guest complaints are resolved promptly and fairly.
  • Front Office Operations: Oversee the daily operations of the front office, including guest registration, check-out, and telephone service.
  • Team Leadership: Supervise and train front office staff to ensure that they have the skills and knowledge needed to provide excellent guest service.
  • Financial Management: Prepare and manage the front office budget, and ensure that all financial transactions are accurate and up-to-date.
  • Quality Assurance: Monitor and improve the quality of our front office services, including guest satisfaction surveys and feedback.
  • Communication: Communicate effectively with other hotel departments to ensure seamless guest service and resolve any issues that may arise.
Requirements
  • Experience: Minimum of 2 years of front office experience, preferably in a leadership role.
  • Education: High school diploma or equivalent required, bachelor's degree preferred.
  • Skills: Proficient in PMS system, advanced knowledge of brand's reward program, and ability to handle cash and credit transactions.
  • Personal Qualities: Excellent communication and interpersonal skills, ability to work well under pressure, and a strong commitment to providing exceptional guest service.
What We Offer

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan with matching funds. We also offer a comprehensive training program to help you develop your skills and advance your career.