Front Office Manager
3 weeks ago
Job Summary
Pyramid Global Hospitality is seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations team, you will be responsible for managing all aspects of front desk operations, including scheduling employees, monitoring performance, and ensuring guest satisfaction.
Key Responsibilities
- Manage front desk operations, including scheduling employees and monitoring performance
- Ensure guest satisfaction by responding to complaints and implementing service recovery gestures
- Communicate with staff to ensure proper training and execution of job functions
- Manage labor costs and expenses within budget
- Assist in managing hotel revenue generation and maximization
Requirements
• Bachelor's degree in Hotel Management, Business Administration, or related field
• 1+ years of front office/guest services experience, including supervisory experience
• Fluent English language skills; other languages preferred
What We Offer
Pyramid Global Hospitality offers a competitive salary and benefits package, including comprehensive health insurance, retirement plans, and paid time off. We also offer unique perks, such as on-site wellness programs and employee rates on hotel stays.
About Us
Pyramid Global Hospitality is a leading hospitality company with over 230 properties worldwide. We are committed to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing.
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