Front of House Operations Manager

5 days ago

Cincinnati, Ohio, United States Verilife Full time
Job Title: Front of House Manager

PharmaCann, Inc. is seeking a highly skilled and experienced Front of House Manager to join our team. As a Front of House Manager, you will be responsible for leading a team that delivers exceptional customer experiences, drives sales growth, and maintains a high level of operational efficiency.

Key Responsibilities:
  • Develop and implement customer experience strategies to drive repeat business and customer loyalty
  • Lead a team of customer-facing staff to ensure exceptional customer service and sales performance
  • Collaborate with cross-functional teams to achieve sales volume and KPI goals
  • Manage cash procedures, including cash handling, reconciliation, and security
  • Supervise the check-in/camera team to ensure safety and operational standards are maintained
  • Uphold company standards for merchandise presentation and menu availability
  • Deliver results and strategic direction through day-to-day operations
  • Communicate and collaborate with other Managers to achieve organizational goals
  • Establish and implement operational policies, standards, and procedures for retail staff
  • Partner with HR to develop and implement training programs for staff
Requirements:
  • Minimum 21 years of age (or per state regulations)
  • Bachelor's Degree in business, operations management, or a related field preferred
  • Store management experience preferred
  • Minimum 2 years' experience supervising training, quality, and customer service in retail
  • Strong analytical skills to assess data, facts, and figures used to develop strategies
  • Business acumen and ability to communicate proficiently
  • Excellent time management, detail-oriented, and sense of urgency
  • Valid Driver's License and ability to pass a Motor Vehicle background check (where applicable)
Working Conditions/Physical Requirements:

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability. May require some travel.

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