Technical Service Provider

2 months ago


Houston, Texas, United States Royalty Staffing Full time
About the Role

We are seeking an experienced Technical Services Specialist to join our team at Royalty Staffing. As a critical member of our organization, you will partner closely with customers, providing technical assistance to the internal Paperboard segment.

Key Responsibilities
  • Utilize a broad knowledge of principles, practices, and procedures of the food service industry.
  • Provide on-site and remote customer services including commercial startups, troubleshooting, training, and account maintenance visits.
  • Deliver accurate and timely service, audit, quality, and technical consultation.
  • Drive company value-added service model to Commercial Print customers.
  • Support sales force by making proactive calls and delivering value propositions.
  • Provide support and assistance for engineering/design improvements and changes.
  • Support innovation projects including trial coverage at the mill and/or customer's sites.
  • Assist in process improvement projects both internal and external.
Requirements and Qualifications

To be successful in this role, you will need:

  • A strong background in paper cups and plates manufacturing.
  • Excellent communication skills to gather information from clients and provide insight to the organization.
  • Ability to travel up to 50-60% of the time, including some potential international travel.
Compensation

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience and location.



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