Technical Service Director

2 days ago


Houston, Texas, United States Elevate Human Capital Full time

Job Summary:

Elevate Human Capital is seeking an experienced Technical Service Manager to lead our technical service department in the NW Houston, TX area. The successful candidate will have a strong background in technical service management, strategic planning, and project management.

About the Responsibilities:

  • Oversee day-to-day operations of the technical service department.
  • Establish and enforce policies, procedures, and goals for the team.
  • Guide strategic planning and projects to improve technical service processes and systems.
  • Manage and develop a team of Technical Service representatives.
  • Ensure high-quality technical service standards are maintained.
  • Coordinate product warranty returns and analyze data to determine corrective actions.
  • Support customers through technical information, responding to questions, and performing virtual demonstrations.
  • Prepare presentations and product comparisons for business development.
  • Manage Technical Service training efforts.
  • Other duties as assigned.

About the Requirements:

  • BS in Engineering or other Technical Discipline.
  • 10 Years of experience as Technical Service Manager.
  • Strategic Planning and project management experience.

About the Salary:

The estimated annual salary for this position is $145,000, based on industry standards and the level of expertise required.


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