Business Development Associate

1 week ago

Tampa, Florida, United States Infinity Managment Group Full time
About Infinity Management Group

Infinity Management Group is a leading consulting and sales firm that specializes in delivering exceptional results for clients across various industries. Our team is dedicated to building long-lasting relationships with our clients, based on a foundation of trust, expertise, and a commitment to excellence.

Job Summary

We are seeking a highly motivated and results-driven Customer Communications Associate to join our team. As a key member of our team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving customer issues in a professional and efficient manner.

Key Responsibilities
  1. Customer Service: Respond to customer inquiries in a timely and accurate manner, providing solutions to customer complaints and issues.
  2. Product/Service Information: Provide detailed information about our company's products and services to customers, addressing their questions and concerns.
  3. Order Processing: Assist customers with placing orders, tracking shipments, processing returns, and handling other transactional tasks.
  4. Communication Management: Monitor and manage communication channels to ensure timely responses and efficient handling of customer inquiries.
  5. Documentation: Maintain detailed records of customer interactions, inquiries, complaints, and resolutions in our CRM system.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively communicate with customers and team members.
  • Leadership Experience: Demonstrate leadership skills, with the ability to motivate and guide team members to achieve exceptional results.
  • High Energy Environment: Thrive in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines.
  • Ambition and Work Ethic: Possess a strong work ethic, with a desire to learn and grow, and a willingness to take on new challenges.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Self-Starter: Be a self-motivated individual, with the ability to work independently and as part of a team.
About Us

Infinity Management Group is a firm that specializes in consulting and sales for some of the most exciting and well-known companies in the nation. We uphold long-standing relations with our clientele not because we are the biggest, but because we strive to be the best. Using our direct marketing methods, we have continuously achieved dramatic results for clients, both large and small, from many different industries.

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