Space Management Coordinator

6 days ago

Port Chester, New York, United States Flik Hospitality Group Full time

About the Role

The Space Management Coordinator is a critical member of our hospitality team, responsible for placing facility work orders and answering phone lines. They will also be booking reservations for hotel desks, assisting customers with their inquiries, and organizing their needs in a pleasant, professional, and efficient manner.

Key Responsibilities

  • Manage calls, field questions, and respond to inquiries thoughtfully and independently, directing callers to appropriate departments if necessary.
  • Input all requests in facilities ticketing system routing to appropriate teams in an efficient manner with the right level of classification.
  • Conduct follow-up calls with customers when necessary to provide them with status updates on their requests.
  • Evaluate each call and make sure it's answered with enthusiasm, providing every caller with an efficient and memorable experience.
  • Make hoteling reservations for customers and update booking records as needed.
  • Register guests with security and handle black car reservations for executives when requested.
  • Participate in daily and weekly meetings to stay connected to the overall Hospitality and Facilities Teams.
  • Track and report any relevant data important to the goals of the operations of the call center.
  • Train new hires and ongoing staff training to ensure consistently high levels of professionalism among staff members.
  • Maintain a strong awareness of business activity and how it will affect the responses to requests.
  • Process changes and cancellations in a timely manner.
  • Maintain a comprehensive knowledge of services, schedules, and amenities.
  • Work with other team members to ensure smooth operations.
  • Address and resolve customer complaints or issues related to reservations and escalate to management when necessary.
  • Communicate with other departments or staff to ensure that customer needs are met.

Requirements

  • A minimum of 1 year of previous reservations experience or a related field is required.
  • A High School Diploma is necessary.
  • Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously.
  • An ability to warmly and professionally engage with guests and show empathy over the phone.
  • Strong computer skills, including Microsoft suite, Social Tables, and knowledge of office technology/equipment.
  • Ability to work calmly and effectively in stressful situations.
  • Exceptional client service skills to exceed expectations.
  • Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
  • Discreet, ethical, and committed to maintaining a high degree of confidentiality.

About Flik Hospitality Group

Flik Hospitality Group is a leading provider of hospitality services. We offer competitive compensation packages, including medical, dental, vision, life insurance/AD, disability insurance, retirement plan, paid time off, holiday time off (varies by site/state), associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).

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