Clinical Applications Engineer

2 weeks ago

Chicago, Illinois, United States Dynex Technologies Full time

About Dynex Technologies: Established over seven decades ago, DYNEX TECHNOLOGIES, Inc. stands as a premier designer and manufacturer of fully automated ELISA microplate workstations, laboratory instruments, and their corresponding consumables and accessories. Our diverse team comprises design and service engineers, applications scientists, marketing professionals, and precision-manufacturing specialists, all committed to continuous innovation in product design and exploring new application avenues to deliver state-of-the-art microplate processing systems that fulfill the stringent demands of complex applications, ultimately enhancing health outcomes and quality of life.

Position Overview: The Field Applications Specialist (FAS) plays a pivotal role, reporting directly to the Senior Director of North America & Corporate Sales. This position is dedicated to supporting DYNEX's automated ELISA and Multiplexing systems along with associated software by delivering technical assistance on-site, through phone, and via email, in addition to conducting training sessions for customers, distributors, and DYNEX staff. Although this role encompasses various functions, the primary focus remains on ensuring customer success with their applications on DYNEX products.

Key Responsibilities:

  • Develop expertise in the operation of DYNEX automated ELISA and Multiplexing processing systems.
  • Conduct field installations and provide on-site training for all DYNEX products.
  • Deliver technical application solutions for Dynex automation products in the field and ensure successful implementation.
  • Assist the help desk by offering technical and application support, troubleshooting via phone and email for all products.
  • Follow up on technical assistance to guarantee customer satisfaction with solutions and complete all necessary follow-up documentation.
  • Contribute to the development of training materials; perform product demonstrations both in-house and in the field as needed.
  • Collaborate with customers, field service engineers, distributors, and site administrators to fulfill testing reporting requirements.
  • Document customer feedback and maintain records in accordance with quality assurance procedures.
  • Work alongside R&D to troubleshoot software and hardware issues related to Dynex Products.
  • Act as a product expert and advocate for customers on cross-functional product development teams. Collaborate with Engineering, Quality Control, and other departments to assist in conducting complaint investigations as directed by the Senior Director.
  • Prepare site visit reports and update standard operating procedures. Create and revise engineering support materials, training documents, operator manuals, and Technical Bulletins as required.
  • Support marketing and sales initiatives as new opportunities arise.
  • Deliver presentations and product demonstrations at relevant conferences and trade shows.
  • Maintain databases of customer and client interactions.
  • Perform additional duties as assigned.

Supervisory Responsibilities: None.

Success Factors:

  • Exceptional written, verbal, and interpersonal communication skills; a professional demeanor in person.
  • Highly organized and adaptable, with a strong sense of urgency and the ability to manage multiple priorities effectively.
  • Ability to cultivate strong relationships with all internal and external associates.
  • Capability to work independently with minimal supervision; reliable and dependable.

Minimum Qualifications / Education:

  • Experience with ELISA and Multiplexing Technology in a research and development or clinical laboratory setting is essential.
  • Comprehensive knowledge and technical expertise in troubleshooting Immunology/Biochemistry applications related to clinical diagnostics or laboratory research.
  • Prior experience with automated laboratory analyzers and Immunoassays (such as ELISA and Multiplexing assays) is preferred.
  • Experience in providing technical customer support or 2 to 4 years in a clinical laboratory environment is highly desirable.
  • Excellent written and verbal communication skills are required.
  • Education: A Bachelor's degree in Biology, Biochemistry, Chemistry, Biomedical Engineering, Biotechnology, or a related field is required; a Master's degree is preferred.

Computer Skills:

  • Proficient in Microsoft Office applications, with advanced skills in Excel.
  • Experience with CRM documentation systems, such as Salesforce or similar platforms.

Work Environment:

  • National travel up to 75% of the time with occasional short notice.
  • Typical laboratory conditions, with additional precautions for handling chemicals and biological materials.

Physical Requirements: Must meet National Institute for Occupational Safety & Health (NIOSH) Standards.

Compensation details: Competitive yearly salary.

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