Customer Service Representative

3 weeks ago


Orange, California, United States US Tech Solutions Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at US Tech Solutions. As a key member of our support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving their concerns in a timely and professional manner.

Key Responsibilities
  • Program Support: Participate in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability.
  • Administrative Support: Assist the team in carrying out department responsibilities and collaborate with others to support short and long-term goals/priorities for the department.
  • Communication: Communicate clearly and concisely, both orally and in writing, to address member and provider inquiries, questions, and concerns.
  • Documentation: Enter accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction.
Requirements
  • Education: High School diploma or equivalent PLUS 6 months of experience in a call center capacity required.
  • Typing Speed: Typing speed of 35 words per minute (WPM) required.
Preferred Qualifications
  • Experience: 6 months of Medi-Cal/Medicaid or health services experience.
Knowledge & Abilities
  • Rapport Building: Develop rapport and establish and maintain effective working relationships with leadership and staff and external contacts at all levels and with diverse backgrounds.
  • Problem-Solving: Work independently and exercise sound judgment to resolve member and provider inquiries and concerns.
  • Communication: Communicate clearly and concisely, both orally and in writing, to address member and provider inquiries, questions, and concerns.
About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are an Equal Opportunity Employer and welcome applications from diverse candidates.



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