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Front Desk Representative

2 months ago

Glendale, Arizona, United States Arbor Lodging Management Full time
Job Summary

The Front Desk Agent is the first point of contact for guests upon arrival at the hotel. This role requires a friendly and welcoming demeanor, with a focus on providing exceptional customer service.

Key Responsibilities
  • Guest Registration: Register guests in a timely and efficient manner, ensuring all necessary information is collected and accurate.
  • Room Assignments: Assign rooms to guests, taking into account their preferences and any special requests.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments, such as housekeeping and food and beverage, to ensure a smooth and efficient guest experience.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a hotel front desk or customer service role preferred.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Certifications: Basic knowledge of hotel operations and software systems, such as property management systems.
Benefits
  • Competitive Salary: A competitive salary and benefits package, including annual reviews and opportunities for growth and development.
  • Professional Development: Opportunities for training and professional development to enhance skills and knowledge.
  • Team Environment: A dynamic and supportive team environment, with a focus on collaboration and mutual respect.