Front Desk/Host Representative

2 months ago


Glendale, Arizona, United States Dave & Buster Full time
Job Summary

We are seeking a highly skilled and enthusiastic Front Desk/Host Representative to join our team at Dave & Buster's. As a key member of our front-of-house staff, you will be responsible for delivering an exceptional guest experience, ensuring a positive and welcoming atmosphere for all visitors.

Key Responsibilities
  • Guest Experience: Provide top-notch service to guests, ensuring their needs are met and exceeded.
  • Front Desk Operations: Manage the front desk area, ensuring it is stocked with supplies, menus, and other necessary items.
  • Game and Retail Services: Coordinate game rentals, merchandise sales, and other retail activities to enhance the guest experience.
  • Communication: Effectively communicate with guests, team members, and management to ensure seamless operations.
  • Problem-Solving: Address guest complaints and concerns in a professional and courteous manner.
  • Teamwork: Collaborate with other team members to achieve common goals and maintain a positive working environment.
Requirements
  • Age: Must be at least 16 years old.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate clear greetings, requests for assistance, and farewells to guests.
  • Problem-Solving Skills: Ability to calmly respond to dissatisfied guests and escalate issues to management as needed.
  • Physical Demands: Ability to work in a fast-paced environment, stand for long periods, and lift up to 30 pounds.
Benefits
  • Competitive Hourly Rate: $15.85 per hour.
  • Attractive Benefits Package: Medical, dental, vision, 401K, and other benefits available for eligible team members.
Work Environment

As a Front Desk/Host Representative at Dave & Buster's, you will work in a dynamic and fast-paced environment, interacting with guests and team members from diverse backgrounds. You will be required to work days, nights, and weekends as needed, and must be able to adapt to changing circumstances and priorities.



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