Front Desk Supervisor

2 days ago


Glendale, Arizona, United States Atrium Hospitality Full time
Hotel:
Phoenix Glendale Renaissance

Job Summary:
We are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team at the Renaissance Glendale Hotel & Spa. As a key member of our front desk team, you will be responsible for providing exceptional customer service, leading the front desk team, and ensuring a smooth and efficient guest experience.

Responsibilities:
Provide exceptional customer service by being engaging and taking sincere interest in our guests
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Help to resolve problems through recovery when things aren't quite right
Train all new Front Desk Agents to provide exceptional customer service
Supervise daily shift process ensuring all team members adhere to standard operating procedures
Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day

Requirements:
Previous hotel front desk experience is a must, supervisory skills training or experience is preferred
Customer service is our top priority, consistently being awarded JD Powers Customer service awards
Being on our team means you have a strong desire to make an impact on other people
This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality
The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.

About Us:
Atrium Hospitality is a leading hospitality company that provides exceptional experiences for our guests. We are committed to creating a positive and inclusive work environment that values our associates and provides opportunities for growth and development.

What We Offer:
Competitive compensation package
Daily Pay
Significant Travel Discounts on Marriott and/or Hilton properties
401k Plans
Medical Insurance
Other property specific benefits
Opportunities for career growth and development
A positive and inclusive work environment

Equal Employment Opportunity:
Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Notice of Candidate Privacy Rights:
https://atriumhospitality.com/privacy-policy/
  • Front Desk Supervisor

    14 hours ago


    Glendale, Arizona, United States Atrium Hospitality Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Atrium Hospitality. As a Front Desk Supervisor, you will be responsible for leading the front desk team and ensuring that our guests receive exceptional customer service.Key Responsibilities:Lead the front desk team and ensure that...


  • Glendale, Arizona, United States Elite Sports Clubs Full time

    Front Desk ReceptionistWe are seeking a friendly and outgoing Front Desk Receptionist to join our team at Elite Sports Clubs.About the Role:As a Front Desk Receptionist, you will be the first point of contact for our members and guests, providing a warm welcome and ensuring they have an amazing experience.Your Key Responsibilities:Provide exceptional...


  • Glendale, Arizona, United States Elite Sports Clubs Full time

    Front Desk ReceptionistWe are seeking a friendly and outgoing Front Desk Receptionist to join our team at Elite Sports Clubs.About the Role:As a Front Desk Receptionist, you will be the first point of contact for our members and guests, providing them with a warm welcome and ensuring they have an amazing experience.Your Key Responsibilities:Provide...


  • Glendale, Arizona, United States Mountainside Fitness Full time

    Job OverviewWe are seeking a highly motivated and organized Front Desk Attendant to join our team at Mountainside Fitness.Key Responsibilities:Provide exceptional customer service to members and guestsManage front desk operations, including check-in, check-out, and membership salesRespond to member inquiries and resolve issues in a timely and professional...


  • Glendale, Arizona, United States RSI Full time

    Front Desk ExperienceWe are seeking a highly skilled and organized individual to join our team as a Front Desk Ambassador. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere that sets the tone for a successful experience.Responsibilities include:Managing incoming calls and directing them to the...


  • Glendale, Arizona, United States Mountainside Fitness Full time

    Job OpportunityWe are seeking a highly skilled and motivated Front Desk Attendant to join our team at Mountainside Fitness.Key Responsibilities:Provide exceptional customer service to members and guestsManage front desk operations, including check-in, check-out, and membership salesRespond to guest needs, requests, and complaints in a professional and...


  • Glendale, Arizona, United States RSI Full time

    Front Desk RoleWe are seeking a highly organized and customer-focused individual to join our front desk team as a Front Desk Coordinator. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere, ensuring a seamless experience for all visitors.Key Responsibilities:Manage incoming calls, emails, and...

  • Front Desk Manager

    4 weeks ago


    Glendale, Arizona, United States Twin Tails Cageless Grooming Full time

    Job Title: Front Desk ManagerWe are seeking a highly motivated and organized Front Desk Manager to oversee the day-to-day operations at our Peoria, Arizona locations. As a key member of our team, you will be responsible for ensuring a positive and stress-free experience for our clients and staff.Key Responsibilities:Manage the front desk operations,...


  • Glendale, Arizona, United States Mountainside Fitness Full time

    Job OpportunityWe are seeking a highly skilled and motivated Front Desk Attendant to join our team at Mountainside Fitness.Responsibilities:Provide exceptional customer service to members and guests, responding to their needs and requests in a timely and professional manner.Manage the front desk operations, including checking in guests, handling membership...


  • Glendale, Arizona, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.Key ResponsibilitiesManage guest arrivals and departures, ensuring a seamless check-in...


  • Glendale, Arizona, United States Optima Medical Full time

    About Optima MedicalOptima Medical is a leading medical group in Arizona, comprising multiple locations and over 90 medical providers who care for more than 120,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by delivering personalized healthcare services, focusing on preventing the nation's top leading causes of...


  • Glendale, Arizona, United States Elite Sports Clubs Full time

    Front Desk ReceptionistWe are seeking a friendly and outgoing Front Desk Receptionist to join our team at Elite Sports Clubs.Key Responsibilities:Provide exceptional customer service to members and guestsProcess sales transactions and maintain accurate accountsCreate a fun and exciting atmosphere for membersAssist members with their needs and answer their...

  • Front Desk Ambassador

    3 weeks ago


    Glendale, Arizona, United States Brian H Bergh DDS MS A Professional Full time

    Job OverviewWe are seeking a highly skilled and charismatic Front Desk Concierge to join our team at Brian H Bergh DDS MS A Professional. As the face of our practice, you will be responsible for creating a warm and welcoming experience for our patients and their families.Key ResponsibilitiesProvide exceptional customer service and ensure a positive...


  • Glendale, Arizona, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk/Host Representative to join our team at Dave & Buster's. As a key member of our front-of-house staff, you will be responsible for delivering an exceptional guest experience, ensuring a positive and welcoming atmosphere for all visitors.Key ResponsibilitiesGuest Experience: Provide...


  • Glendale, Arizona, United States Arbor Lodging Management Full time

    Job SummaryArbor Lodging Management is seeking a skilled Front Desk Agent to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional customer service, handling room key distribution, and resolving any guest issues that may arise.Key ResponsibilitiesGreet and Register Guests: Welcome guests in a friendly...


  • Glendale, Arizona, United States Grads Photography Full time

    Front Desk/Customer Service RepresentativeGrads Photography is dedicated to delivering exceptional service to our valued guests. We are seeking a team player with adaptability, attention to detail, and a passion for learning.About the RoleThis is a seasonal position with the possibility of extension based on performance. The successful candidate will be...


  • Glendale, Arizona, United States Mountainside Fitness Full time

    Job OpportunityWe are seeking a highly skilled and motivated Front Desk Attendant to join our team at Mountainside Fitness.Key Responsibilities:Provide exceptional customer service to members and guestsManage front desk operations, including check-in, check-out, and membership salesRespond to guest needs, requests, and complaints in a professional and...


  • Glendale, Arizona, United States Arbor Lodging Management Full time

    Job Title: Front Desk AgentArbor Lodging Management is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key Responsibilities:Greet and Register Guests: Welcome guests in a...


  • Glendale, Arizona, United States Optima Medical Full time

    Job SummaryOptima Medical is seeking a highly skilled Front Desk Representative to provide exceptional patient care and administrative support in our medical offices.Key Responsibilities:Verify patient insurance coverage and collect past due balancesAnswer phone calls and relay messages to healthcare providersConfirm patient appointments and schedule...

  • Front Desk Associate

    3 weeks ago


    Glendale, Arizona, United States Serene Mke Hospitality Inc Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at Serene Mke Hospitality Inc. As a key member of our hotel staff, you will be responsible for providing exceptional customer service and ensuring a smooth guest experience.Key ResponsibilitiesRoom Check-ins and Check-outs: Efficiently process guest arrivals...