Service Delivery Platform Specialist

5 days ago


Austin, Texas, United States Private Health Management Full time

What You'll Accomplish:

  • Manage and optimize ServiceNow HCLS for service delivery, ensuring the system supports seamless operations.
  • Collaborate with cross-functional teams to streamline processes and improve efficiency.
  • Oversee release management and collaborate with third-party vendors to ensure successful updates.
  • Maintain HIPAA compliance, ensuring controls to protect sensitive health data.
  • Evaluate and enhance workflows to improve efficiency and client experience.
  • Develop and maintain dashboards and reports to provide insights for service delivery.

Our ideal candidate will have a bachelor's degree in Information Systems, Marketing, Business, or a related field, along with 6+ years of experience in CRM management, including experience with HubSpot and ServiceNow HCLS or CSM. They will also have a strong understanding of sales, marketing, and customer service processes, especially in healthcare or heavily regulated industries.



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