ServiceNow Platform Specialist

3 days ago


Austin, Texas, United States SHI International Full time
Job Summary

The Sr. ServiceNow Developer will contribute to a team of specialists providing development support to SHI customers related to the workflows they are automating in their ServiceNow environments. This role requires very experienced individuals with strong entrepreneurial spirit and client-oriented mindset. The ideal candidate will have detailed knowledge of ITIL methodologies, JavaScript, and web software design principals.

The primary responsibilities include implementing ServiceNow platform capabilities, specifically the ITAM, ITSM, and ITOM modules, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations. The successful candidate will be able to manage several projects simultaneously and possess good research skills and analytical abilities.

This role involves working closely with customers to ensure the configuration of ServiceNow meets their overall requirements, including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer. Additionally, the Senior ServiceNow Developer will identify potential 'problem' areas within customer ServiceNow environments and provide advice on problem resolution.



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