Platform Optimization Specialist
5 days ago
We are seeking an experienced Service Delivery Platform Manager to join our team at Private Health Management. The successful candidate will be responsible for managing and optimizing PHMCare, the system at the heart of our service delivery functions.
About the Company:
Private Health Management is a clinically sophisticated healthcare navigation firm dedicated to assisting clients in achieving the best care and outcomes when facing complex medical conditions. We provide science-backed insights, access to top specialists and treatments, and independent guidance for informed health decisions.
Key Responsibilities:
- Manage and optimize ServiceNow HCLS for service delivery, ensuring seamless operations.
- Collaborate with cross-functional teams to streamline processes and improve efficiency.
- Oversee release management and collaborate with third-party vendors to ensure successful updates.
- Maintain HIPAA compliance, ensuring controls to protect sensitive health data.
Requirements:
The ideal candidate will have a Bachelor's degree in Information Systems, Marketing, Business, or a related field, along with 6+ years of experience in CRM management, including experience with HubSpot and ServiceNow HCLS or CSM. You will also have a strong understanding of sales, marketing, and customer service processes, especially in healthcare or heavily regulated industries.
Benefits:
This role offers a competitive salary of $120,000, plus benefits, including health/dental/vision insurance, 401k with match, stock options, PTO, and other perks. As a remote employee, you will enjoy a flexible work environment, allowing you to work from anywhere within the states where we currently have business operations.
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