Platform Integration Specialist

4 days ago


Austin, Texas, United States Nirvana Systems Full time
Why Choose Us?
Nirvana Systems offers a unique opportunity to join a close-knit team of experienced professionals who are passionate about helping customers succeed. As a part-time Customer Onboarding Specialist, you will be responsible for guiding new customers through the onboarding process and providing personalized support via email, chat, and phone.

Key Responsibilities:
* Guide new customers through the onboarding process
* Monitor customer progress during the onboarding process
* Provide personalized support via email, chat, and phone
* Create and deliver helpful resources, including tutorials and guides
* Maintain a positive, friendly, and approachable tone throughout all customer interactions

Qualifications:
* A positive, can-do attitude with the ability to create rapport with customers
* Excellent communication skills, both written and verbal
* Strong problem-solving skills and the ability to explain technical concepts in a simple, easy-to-understand manner

Benefits:
* Flexible, part-time hours
* Work remotely with a supportive and fun team
* Opportunity to make a real impact in helping customers succeed on our platform
* Competitive hourly pay ($18-$20)

The ideal candidate will have previous experience in customer service, onboarding, or similar roles, especially in a SaaS or tech environment. Experience in the financial markets is a plus but not required.

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