Service Operations Coordinator
1 week ago
D.H. Pace Company, Inc. is looking for a Service Operations Coordinator to effectively manage field personnel to ensure customer satisfaction. This role requires strong administrative capabilities and exceptional customer service skills.
Key Responsibilities:
- Facilitate employee and job scheduling while assisting with technical and mechanical troubleshooting.
- Ensure that technicians' schedules are updated with completed job tickets and that open tickets are accurately assigned for materials, billing, and voided tickets.
- Provide precise work orders and picking lists to the warehouse for inventory management.
- Assist in preparing service quotes.
Qualifications:
- A bachelor's degree is preferred.
- Demonstrated ability to implement process enhancements.
- Exceptional communication and organizational skills, along with a solid mechanical and mathematical aptitude.
- Ability to communicate effectively with customers and represent the company professionally.
- Additional duties as assigned.
Why Choose D.H. Pace?
D.H. Pace Company is a well-established distribution, construction, and service organization, providing a comprehensive range of door and door-related products, as well as commercial security solutions. With over 95 years in operation and numerous offices across the United States, we pride ourselves on our extensive experience and commitment to excellence.
Our Benefits Include:
- Medical, dental, and vision plans available from the first day of the month following your start date.
- Paid time off: 13 days accrued in the first year, increasing to 16 days in the second year.
- Paid holidays including major national observances.
- Up to 2 floating holidays each year.
- Competitive salary with annual performance reviews.
- 401k retirement plan with employer matching.
- Company-paid life insurance, short-term disability, and long-term disability coverage.
- And more.
Successful completion of references, employment verifications, background checks, and drug screenings is required prior to hire.
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