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Service Operations Coordinator
2 months ago
D.H. Pace Company, Inc. is in search of a Service Operations Coordinator who will proficiently manage field personnel to ensure customer satisfaction. Candidates with strong organizational and customer interaction skills are encouraged to consider this opportunity.
Key Responsibilities:
- Facilitate employee and job scheduling while providing support for technical and mechanical troubleshooting.
- Regularly verify that technicians' schedules are updated with completed job tickets and that open tickets are accurately assigned for material orders, billing, and cancellations.
- Generate precise work orders and picking lists for the warehouse to streamline inventory management.
- Assist in the preparation of service quotations.
Qualifications:
- A bachelor’s degree is preferred.
- Demonstrated ability to drive process enhancements.
- Exceptional communication and organizational skills, along with a solid mechanical and mathematical understanding.
- Ability to engage effectively with customers and represent the organization professionally.
- Additional duties may be assigned as necessary.
Why Choose D.H. Pace?
D.H. Pace Company is a well-established distribution, construction, and service firm offering a comprehensive array of door and door-related products, as well as commercial security solutions. With over 95 years in operation, we have a robust presence across the United States.
Our extensive benefits package includes:
- Medical, dental, and vision coverage starting on the first day of the month following your start date.
- Paid time off: 13 days accrued in the first year; 16 days in the second year.
- Paid holidays including major national observances.
- Up to 2 floating holidays annually.
- Competitive salary with annual performance reviews.
- 401k retirement plan with employer matching.
- Company-sponsored life insurance and disability coverage.
- And additional benefits.
Successful completion of references, employment verifications, background checks, and drug screenings is required prior to hiring.
D.H. Pace Company, Inc. does not accept unsolicited resumes from recruitment agencies. Any resume submitted without a prior written agreement will be considered unsolicited and will remain the property of D.H. Pace Company, Inc.