Patient Care Coordinator Associate

4 weeks ago


Tampa, Florida, United States UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. The Associate Patient Care Coordinator is responsible for providing front office support functions, including appointment scheduling, patient registration, cashiering, and answering incoming calls. Primary Responsibilities:

  • Greets patients as they arrive and manages standard wait times
  • Completes check-in and check-out tasks, including patient demographic verification, insurance verification, and copying required documents
  • Collects co-payments, co-insurance, and deductibles and issues receipts
  • Manages cashier box and daily deposits according to company policies
  • Answers phones and schedules appointments
  • Manages medical records, including maintaining, filing/scanning, and preparing for schedule
  • Ensures all correspondence is scanned and/or filed, processes requests for medical records release, and maintains appropriate logs
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
  • High School Diploma / GED (or higher)
  • 1+ years of experience in customer service
  • 1+ years of experience in the healthcare industry
  • Beginner level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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