Customer Service Lead

1 week ago


Boise, Idaho, United States FedEx Office and Print Services Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Lead to join our team at FedEx Office and Print Services. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences, managing production flow, and providing leadership to our team members.

Key Responsibilities
  • Customer Service: Provide friendly, polite, and expert service to all customers, ensuring their needs are met and exceeded.
  • Production Management: Manage production flow to ensure all production orders are completed on time and to the highest quality standards.
  • Leadership: Provide guidance and support to team members, helping them to develop their skills and knowledge.
  • Operations: Assist with the coordination of all shipping-related services and activities, including packaging, labeling, and delivery.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2+ years of specialized experience in customer service, retail operations, or a related field.
  • Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong leadership skills.
Working Conditions

This role requires the ability to stand for long periods, move and lift up to 55 pounds, and work in a fast-paced environment with minimal supervision.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, or any other protected characteristic.



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