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Lead Retail Customer Service Associate

2 months ago


Boise, Idaho, United States FedEx Full time

Job Summary:

The Lead Retail Customer Service Associate is a key member of our team, responsible for delivering exceptional customer experiences and driving business growth. As a leader in our retail environment, you will be the face of our company, providing expert guidance and support to customers, colleagues, and management.

Key Responsibilities:

  • Customer Service: Provide world-class customer service, ensuring that every interaction is positive, friendly, and expert. Anticipate customer needs, suggest solutions, and resolve issues promptly and professionally.
  • Leadership: Lead by example, demonstrating consultative behaviors, and empowering colleagues to deliver exceptional service. Provide coaching, guidance, and feedback to ensure team members meet performance expectations.
  • Operations: Manage production flow, ensuring all orders are completed accurately and on time. Coordinate with colleagues to meet business objectives, and maintain a clean, organized, and safe work environment.
  • Communication: Effectively communicate with customers, colleagues, and management, ensuring seamless interactions and resolving issues promptly.
  • Quality and Productivity: Maintain high standards of quality, productivity, and efficiency, adhering to company policies and procedures.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: 2+ years of specialized experience in customer service, retail, or a related field.
  • Skills: Excellent verbal and written communication skills, consultative behaviors, leadership, and problem-solving abilities.

Working Conditions:

  • Physical Demands: Ability to stand for extended periods, move, and lift up to 55 pounds.
  • Environmental Factors: Work in a fast-paced, dynamic environment with minimal supervision.

Why Join Our Team:

FedEx Office is an equal opportunity employer, committed to diversity, equity, and inclusion. We strive to create a workplace where everyone feels valued, respected, and empowered to succeed. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.