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Customer Service Team Leader
2 months ago
About PacificSource
PacificSource is a leading healthcare company dedicated to providing quality, affordable care to our members. We are committed to making a positive impact in the lives of our customers and the communities we serve.
Job Summary
We are seeking a highly motivated and experienced Customer Service Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our members receive exceptional service and support.
Key Responsibilities
- Lead a team of customer service representatives to achieve exceptional service and support for our members
- Develop and implement strategies to improve customer satisfaction and retention
- Collaborate with cross-functional teams to resolve complex customer issues
- Provide coaching and training to customer service representatives to enhance their skills and knowledge
- Monitor and analyze customer feedback to identify areas for improvement
Requirements
To be successful in this role, you will need:
- Proven leadership experience in a customer-facing role
- Excellent communication and interpersonal skills
- Ability to analyze complex customer issues and develop effective solutions
- Strong coaching and training skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
PacificSource offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.