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Customer Service Team Leader

2 months ago


Boise, Idaho, United States PacificSource Full time

About PacificSource

PacificSource is a leading healthcare company dedicated to providing quality, affordable care to our members. We are committed to making a positive impact in the lives of our customers and the communities we serve.

Job Summary

We are seeking a highly motivated and experienced Customer Service Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our members receive exceptional service and support.

Key Responsibilities

  • Lead a team of customer service representatives to achieve exceptional service and support for our members
  • Develop and implement strategies to improve customer satisfaction and retention
  • Collaborate with cross-functional teams to resolve complex customer issues
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements

To be successful in this role, you will need:

  • Proven leadership experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to analyze complex customer issues and develop effective solutions
  • Strong coaching and training skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer

PacificSource offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.