Customer Service Representative

4 weeks ago


Beverly Hills, California, United States Hills Bank Full time
Job Title: Customer Contact Center Representative

Schedule: Full-time, Monday through Friday, with availability between 7:00 am and 6:00 pm, and at least every 3rd Saturday morning (8:00 am - 12:00 pm). Average of 40 hours/week.

Location: Hills Bank

Benefits: Comprehensive and competitive benefits package, including investment in employees' well-being and career growth.

Job Summary:

Provide exceptional customer service to meet the financial needs of customers through various channels, including telephone, email, and chat.

Key Responsibilities:
  • Handle customer inquiries and requests, including account balance and transactional information, check and debit card orders, funds transfer, account closure, and other transaction requests.
  • Support bank services, such as cards, mobile banking, online banking, and basic maintenance and account updates.
  • Maintain excellent knowledge of products and services offered by Hills Bank to answer questions effectively and recognize sales opportunities.
  • Identify and correct problems/concerns as necessary, following established policies and procedures.
  • Maintain security of customers' accounts and confidentiality of customer information.
Additional Duties:
  • Cover Operator role as needed.
  • Provide indirect customer support by assisting coworkers with inquiries and requests for assistance.
  • Participate in training to maintain required skills.
  • Perform other duties as assigned.
Requirements:
  • High school diploma required; associate's degree (AA) or bachelor's degree preferred.
  • 1-2 years' experience in a related position preferred.
  • Ability to take initiative, accept responsibility, and work independently, as well as being part of a team environment.
  • Skills needed in a typical office environment, including computer skills, communications skills, and utilization of office equipment.
  • Consent to remote monitoring of incoming customer telephone calls.

Hills Bank is an equal opportunity employer.



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