Customer Service Representative

4 days ago


Beverly Hills, California, United States Institute of Inspection , Cleaning and Restoration Certification Full time

We are seeking a highly skilled and motivated Dispatch Receptionist to join our team at the Institute of Inspection, Cleaning and Restoration Certification. As a key member of our team, you will be responsible for providing exceptional customer service, managing customer calls, and ensuring seamless communication with our crew and job scheduling team.

Key Responsibilities:

  • Provide top-notch customer service and respond to general phone calls and greet visitors
  • Receive and dispatch lead calls and job referrals, and perform detailed and accurate data entry
  • Coordinate crew and job scheduling, and perform general administration duties
  • Assist other departments as needed, and maintain a high level of professionalism and courtesy at all times

Requirements:

  • 2+ years of administrative or office-related experience and business experience
  • Working knowledge of current business software technologies, including Microsoft Office and Xactimate
  • Excellent written and verbal communication skills, including proper pronunciation and grammar
  • Ability to remain calm and professional during tense or stressful situations
  • Excellent organizational skills and strong attention to detail

What We Offer:

  • A competitive pay rate of $10.00 - $13.00 per hour
  • The opportunity to learn and grow with our team
  • A fast-paced, team-oriented office environment with a focus on customer satisfaction

About Us:

We are a leading provider of inspection, cleaning, and restoration services, dedicated to helping customers in their greatest moments of need. We are seeking self-motivated, proactive, responsible, and service-oriented teammates to join our mission of delivering industry-leading service and making a positive difference in people's lives.



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