Customer Service Representative
3 days ago
As a leading global luxury menswear brand, Zegna is committed to delivering exceptional customer experiences. Our heritage and passion for quality drive our commitment to excellence.
Your OpportunityAs a Customer Advisor, you will play a key role in transforming customer interactions into memorable luxury experiences. You will engage customers in the discovery of our heritage, creating an atmosphere of passion and enthusiasm for our collections.
Key Responsibilities- Provide exceptional customer service, ensuring a high level of sophistication and service.
- Develop relationships with customers, understanding their needs and preferences.
- Consult with customers to discover their needs, exploring customer preferences and occasions for which they are shopping.
- Anticipate customers' expressed and unexpressed needs, responding appropriately to exceed customer expectations.
- Create opportunities for customers to experience multiple Zegna brands, products, and "total looks" through demonstrating relevant yet personalized mix and match options.
- Promote Zegna Made-to-Measure service as part of the selling repertoire, where appropriate, to meet customers' current and/or future needs.
- Utilize company-provided technology to offer a complete and integrated luxury experience.
- Leverage "Zegna Stories" to support and enhance the selling ceremony.
- Cultivate future customer connections with Zegna, including CRM after-sales activities.
- Take ownership of resolving customer issues or complaints with empathy, adhering to Zegna customer service policies.
- Drive and perform onsite audits of store physical inventories.
- Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure, and style evolution, translating such knowledge into customer benefits.
- Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
- Support the orientation of new staff through acting as a learning coach or "buddy" if assigned by the General Manager.
- Measure own performance using Zegna customer service and sales KPIs.
- Passionate and open-minded individual.
- Ability to self-learn and self-develop.
- Generates customer delight.
- Proficient with digital technology.
- Familiar with Apple products is a plus.
- Excellent written and verbal communication skills.
The hiring range for this position ranges from $20-$25/hr plus commission. The rate of pay offered will be dependent upon candidates' relevant skills and experience.
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