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Box Office Representative

2 months ago

Santa Ana, California, United States Live Nation Full time

Company Overview
Live Nation Entertainment stands as the premier entity in the live entertainment sector, encompassing renowned global leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

About Ticketmaster
As the foremost authority in event ticketing, Ticketmaster facilitates the sale of over 500 million tickets each year, serving more than 12,000 clients globally.

Live Nation Concerts
This division is the largest promoter of live entertainment worldwide, orchestrating over 40,000 shows and 100+ festivals annually for nearly 4,000 artists across more than 40 countries.

Live Nation Media & Sponsorship
These enterprises enable the creation of strategic music marketing initiatives that connect over 1,000 brands with the 98 million fans attending Live Nation events each year.

Work Culture
Live Nation's Concerts Division is where artists thrive, tours are initiated, and fans revel in the excitement of live performances. Our work environment is vibrant and supportive, offering numerous opportunities for growth.

Employee Benefits
We provide a range of perks, including complimentary concert tickets, dog-friendly offices, and progressive benefits such as student loan reimbursement and support for adoption and fertility. Recognized as a Great Place to Work and one of People Magazine's '50 Companies that Care,' we are committed to fostering a sense of belonging and helping you achieve your career and personal aspirations.

Role Overview
As a Ticket Seller, you will be responsible for:

  • Financial Responsibilities: Adhering to cash handling policies, balancing daily ticket sales, and assisting in cash drawer reconciliations.
  • Customer Service: Delivering prompt and knowledgeable service to customers both in-person and over the phone, managing Will Call and Guest List operations, and resolving any night-of-show issues.
  • Operational Duties: Managing daily operations on the Ticketmaster host system, maintaining the cleanliness of the Box Office, and ensuring compliance with ticketing laws.

Qualifications
Required:

  • Understanding of cash handling processes.
  • Experience in customer service, both in-person and via phone.
  • Basic knowledge of Microsoft Office applications.
  • Flexibility to work various shifts, including nights and weekends.
  • High School Diploma or equivalent.

Preferred:

  • Attention to detail in a fast-paced environment.
  • Familiarity with ticket sales.
  • Experience in identifying counterfeit currency or identification.

Commitment to Diversity
We are dedicated to creating an inclusive environment where all employees feel valued and empowered. We encourage applications from individuals of all backgrounds and experiences.

Note: This job description is intended to provide a general overview of the position and does not encompass all duties and responsibilities.