Chief Operating Officer
1 day ago
The Chief Operating Officer (COO) is a critical member of the Hurtt Family Health Clinic leadership team, responsible for the overall day-to-day internal operations of all clinic facilities. This includes overseeing non-provider clinic staff members and call center staff, as well as serving as the Compliance Officer for the organization.
Key Responsibilities- Oversee clinic operations at all sites, ensuring efficient and effective delivery of services.
- Manage the operations team, including Clinic Managers, Medical Assistants, Patient Services Representatives, and Call Center staff.
- Oversee third-party contracts for security and information technology.
- Ensure compliance with managed care contracts, county, state, and federal regulations.
- Develop and implement programs to improve patient flow and satisfaction.
- Collaborate with the Chief Medical Officer to develop and maintain a provider productivity program.
- Participate in the QA/QI Committee process to review clinical, procedural, and financial improvement.
- Investigate and respond to complaints regarding clinical care.
- 5-10 years' experience in healthcare management or equivalent experience in a like industry or operational role.
- Understanding of national, state, and local government health programs and funding.
- Understanding of managed care, healthcare billing, quality, and compliance.
- Excellent interpersonal communication skills.
- Excellent verbal and written communication skills.
- Demonstrated self-motivation, confidentiality, and flexibility within all areas of responsibility.
- Health, dental, and vision insurance.
- Life insurance and accidental death and dismemberment insurance.
- Short-term and long-term disability insurance.
- Flexible spending plans (health and dependent).
- Employee assistance program (EAP).
- 403(b) retirement plan and matching contributions.
- Paid time off.
The Hurtt Family Health Clinic is an FQHC community clinic that provides medical, dental, vision, chiropractic, acupuncture, and behavioral health services to low-income patients. Our organization has four clinics within Orange County located in Tustin, Santa Ana, and Anaheim.
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