Chief Operating Officer

4 weeks ago


Santa Ana, California, United States Hurtt Clinic Full time
Job Summary

The Chief Operating Officer (COO) is a critical member of the Hurtt Family Health Clinic leadership team, responsible for the overall day-to-day internal operations of all clinic facilities. This includes overseeing non-provider clinic staff members and call center staff, as well as serving as the Compliance Officer for the organization.

Key Responsibilities
  • Oversee clinic operations at all sites, ensuring efficient and effective delivery of services.
  • Manage the operations team, including Clinic Managers, Medical Assistants, Patient Services Representatives, and Call Center staff.
  • Oversee third-party contracts for security and information technology.
  • Ensure compliance with managed care contracts, county, state, and federal regulations.
  • Develop and implement programs to improve patient flow and satisfaction.
  • Collaborate with the Chief Medical Officer to develop and maintain a provider productivity program.
  • Participate in the QA/QI Committee process to review clinical, procedural, and financial improvement.
  • Investigate and respond to complaints regarding clinical care.
Requirements
  • 5-10 years' experience in healthcare management or equivalent experience in a like industry or operational role.
  • Understanding of national, state, and local government health programs and funding.
  • Understanding of managed care, healthcare billing, quality, and compliance.
  • Excellent interpersonal communication skills.
  • Excellent verbal and written communication skills.
  • Demonstrated self-motivation, confidentiality, and flexibility within all areas of responsibility.
Benefits
  • Health, dental, and vision insurance.
  • Life insurance and accidental death and dismemberment insurance.
  • Short-term and long-term disability insurance.
  • Flexible spending plans (health and dependent).
  • Employee assistance program (EAP).
  • 403(b) retirement plan and matching contributions.
  • Paid time off.

The Hurtt Family Health Clinic is an FQHC community clinic that provides medical, dental, vision, chiropractic, acupuncture, and behavioral health services to low-income patients. Our organization has four clinics within Orange County located in Tustin, Santa Ana, and Anaheim.



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