Server Associate
5 days ago
We are seeking a highly skilled and enthusiastic Server Associate to join our team at The Greenbrier Hotel. As a Server Associate, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.
Key Responsibilities- Embody and maintain the highest standards of service in all aspects of the resort experience.
- Proactively approach and acknowledge all guests in a friendly, warm, and welcoming manner.
- Escort and offer assistance to guests, including chair and napkin service.
- Execute all service steps with seamless efficiency.
- Provide a selection of bottled water service.
- Present menus and beverages with a full knowledge of offerings and preparation methods.
- Take food and beverage orders, utilizing the Point of Sale System.
- Serve food and beverages, utilizing full club service.
- Clear and validate satisfaction throughout the meal.
- Take dessert orders and make and serve coffee, tea, espresso, cappuccino, latte.
- Present checks and process payments.
- Assist in the departure of guests, including a genuine farewell and invitation to return.
- Complete all assigned side work to the standard operating procedure.
- Assist the dining team with all aspects of the service script.
- Maintain a high level of professionalism on the phone and with callers.
- Maintain a clean and organized side station.
- Use materials and time effectively and efficiently.
- Be familiar with pertinent ABC laws.
- Participate in all meetings as required.
- Ensure proper supplies are on hand at all times.
- Past work experience as a Waiter/Waitress for at least one year.
- High School Diploma or G.E.D. preferred.
- Ability to communicate effectively and clearly.
- Enthusiastic proficiency in the proper pronunciation of Food and Beverage offerings and preparations.
- Point of Sale Terminal experience.
- Successful completion of a verbal and written menu test and practical service test.
- Manager/Assistant Manager/Sous Chef supervision.
- Energetic and enthusiastic with a strong ability to display professionalism, passion, and energy.
- Consistent demonstration of the Ten Essential Attributes.
- On-going certification and training.
Shifts may vary depending on location and may include lunch and dinner shifts.
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