Network Operations Specialist

3 days ago


Chicago, Illinois, United States Myticas Consulting Full time

Job Title: Network Operations Specialist - Provisioning

Job Summary: We are seeking a highly skilled Network Operations Specialist - Provisioning to join our team at Myticas Consulting. The successful candidate will be responsible for managing customer interactions post-sale, provisioning and supporting facility and non-facility fiber, wireless, and market data circuits, and coordinating LOA/CFAs and turn-ups with Type II vendors.

Key Responsibilities:

  • Provisioning and supporting facility and non-facility fiber, wireless, and market data circuits, including bolt-on services.
  • Communicating with customers regarding implementation status and coordinating LOA/CFAs and turn-ups with Type II vendors.
  • Developing and maintaining a comprehensive circuit inventory and interfacing with the Tier 1 NOC.
  • Coordinating maintenance notices to customers as needed.

Other Responsibilities:

  • Delivering, provisioning, and supporting on-network and Type II products and services.
  • Installing, upgrading, and maintaining RF, Fiber, and Market Data infrastructure.
  • Responding to Tier 1 and Tier 2 customer NOC requests via email and phone.
  • Utilizing and updating Network Monitoring Applications, including PRTG, Icinga, and Grafana.
  • Provisioning datacenter connectivity and maintaining inventory of related assets.
  • Administering external vendor portals (e.g., Equinix, NASDAQ, Verizon) for various operational tasks.
  • Conducting network verification testing and coordinating field activities, including tower installations and equipment changes.

Qualifications:

  • BS in Telecommunications, Information Systems, Computer Science, Engineering, or equivalent.
  • 3-5 years of experience in a large enterprise or carrier environment with increasing responsibility.
  • Strong leadership, analytical, and interpersonal skills.
  • Knowledge of service delivery, provisioning, circuit/equipment inventory, OSI stack, routing protocols, and RF/Optical equipment.
  • Must be legally authorized to work in the USA without sponsorship.
  • Willingness to travel as needed.


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