Network Operations Manager

3 days ago


Chicago, Illinois, United States Optomi Full time
Network Operations Manager

Optomi, in partnership with a leading retail client, is seeking a seasoned technology leader to oversee network operations and drive strategic initiatives.

This role is based in Chicago and requires a strong background in large enterprise environments.

Key Responsibilities:

  • Lead daily network operations, troubleshoot issues, and ensure network performance meets organizational standards
  • Monitor and enforce SLA compliance, manage vendor relationships, and negotiate contracts for optimal service quality and cost-effectiveness
  • Collaborate with business units to align network strategies with business goals
  • Implement advanced network monitoring tools and automation processes to proactively address issues and improve network performance
  • Develop and lead a team of network professionals, promoting continuous learning and adherence to best practices
  • Evaluate and integrate new technologies and updates into the network infrastructure to support evolving business needs and security requirements
  • Responsible for the development and execution of the end-to-end network automation framework
  • Responsible for the development and execution of the end-to-end network tools strategy
  • Identify opportunities for network operational efficiencies
  • Develop documentation for automation processes and procedures
  • Work closely with internal customers to resolve issues and ensure network quality and reliability
  • Design and implement new automation solutions to improve network performance
  • Document network monitoring toolset support processes and procedures
  • Lead network monitoring tool upgrades and changes in production environment
  • Drive operational excellence projects to improve network quality and reliability
  • Troubleshoot complex problems and develop innovative solutions using automation frameworks
  • Define and document best practices and support procedures
  • Mentor and cross-train team members on automation and tools processes

Requirements:

  • Bachelor's degree with 10+ years of experience, including 2-3 years of direct experience with network automation solutions
  • Strong scripting experience and previous experience with large-scale network automation solutions
  • Experience managing complex SLAs in a multi-vendor environment
  • Leadership experience and ability to manage a team of network engineers
  • Experience working in an agile environment

Preferred Qualifications:

  • Cisco/Aruba certifications a plus
  • ITIL Service Management training or certification desired
  • Strong knowledge of network architecture best practices and experience designing with cloud-based services
  • Ability to effectively communicate technical challenges and solutions
  • Strong project management and time management skills
  • Desire and ability to work in a fast-paced, collaborative environment

Key Skills:

  • Project management, communication, coding language, network development, network architecture, cloud-based services, agile development
  • Proven ability to build and lead a team with both architecture and operational responsibilities
  • Demonstrated ability to develop infrastructure lifecycle management strategies
  • Demonstrated leadership and technical mastery across all aspects of the infrastructure portfolio
  • Proven ability to partner with infrastructure, security, application, and business leaders to provide technology solutions
  • Decision-making and autonomy


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