Associate Network Operations Specialist

3 weeks ago


Chicago, Illinois, United States Zentro Full time
About Zentro

Zentro is a leading internet service provider dedicated to delivering fast, reliable, and affordable internet services to residential and business customers. Our team is passionate about providing exceptional customer service and technical support, setting us apart from the competition.

Job Description

We are seeking a highly skilled Associate Network Operations Technician to join our 24x7 Network Operations team. As a key member of our team, you will be responsible for monitoring, maintaining, and troubleshooting our metro-area wireless network and datacenter infrastructure.

Key Responsibilities:
  • Monitor and maintain fixed wireless backbone, switching, routing, and associated network equipment.
  • Perform fault analysis, isolation, and remediation in switching, digital, optical, and other technologies.
  • Interface with customers, engineers, vendors, and technicians to resolve trouble reports.
  • Provide technical assistance for service partners and field technicians during service impacting network events.
  • Perform preventative maintenance management, including software/firmware upgrades, maintenance procedures, and recovery tactics.
Requirements:
  • College degree and/or 2+ years equivalent related Fixed Wireless, Network Operations, or equivalent technical experience.
  • Valid driver's license.
  • Excellent oral and written communication skills, with a strong focus on customer service.
  • Strong problem-solving skills and ability to work in a fast-paced environment.
  • Thorough understanding of TCP/IP routing and protocols, as well as Layer2 network protocols.
  • Experience with Fixed Wireless and programming/scripting in a network environment is a plus.
What We Offer:
  • Competitive salary up to $45,000 depending on experience and skillset.
  • Health and dental benefits, paid vacation, sick leave, and holidays.
  • A dynamic and friendly small-office environment with opportunities for growth and development.


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