Network Infrastructure Specialist

3 hours ago

Chicago, Illinois, United States NielsenIQ Full time
Job Summary

We are seeking a highly skilled Network Infrastructure Specialist to join our NielsenIQ Enterprise Platforms team. This role will be responsible for implementing and supporting network infrastructure systems, primarily focused on the Cisco platform, to support the requirements of our business processes, applications, and systems.

Key Responsibilities
  • Implement, maintain, optimize, and support network infrastructure technologies, including Cisco Wireless Technologies and Centralized Controllers with Cisco DNA, Cisco NEXUS 9K, 7K, and 5K Data Center Switches, Cisco 9000 Series Catalyst Switches, Cisco ASR 1000 series and ISR 4300 series Routers.
  • Develop and plan wireless network and design enhancements.
  • Maintain knowledge of new wireless network products.
  • Perform wireless audits and ensure viability with network and recommend solutions for incompatibility.
  • Operate and maintain advanced Cisco tool and application aware technologies, such as Tetration and StealthWatch.
  • Operate and maintain advanced Data Center features such as ACI, Identity Services (ISE), and Cisco Catalyst Center (DNA).
  • Platform monitoring & management services such as ManageEngine, LogicMonitor, InfoBlox IPAM, and other platform management tools.
  • Installs and configures infrastructure management systems and related software while coordinating closely with hardware, network, and operating system administrators.
  • Ensures all software is kept up to date and fully supported by the manufacturer.
  • Develop and maintains capacity management reports and trend analysis.
  • Practice and provide oversight of network asset management, including maintenance of component inventory and related documentation and technical specifications information.
  • Perform production support of network infrastructures according to service-level agreements.
  • Understands crisis management and escalation procedures and participates when relevant.
  • Execute and oversee network improvements, upgrades and repairs.
  • Participate in on call rotation.
  • Monitor ticket queues, troubleshooting and resolve assigned tickets.
  • Verify with customer that issues are resolved to satisfaction.
Requirements
  • Education: Bachelor's degree or equivalent work experience.
  • More than 5 years' experience.
  • Industry Certification or equivalent knowledge on Cisco Systems.
  • Proficient knowledge of operating system administrative concepts.
  • Proficient in crisis management and troubleshooting skills.
  • Experience in production support processes and problem resolution according to service-level agreements.
  • Experience with software development artifacts such as logical data models, data flow diagrams, and application query use cases for the purpose of developing physical infrastructure designs.
About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full ViewTM. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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