IT Support Specialist

3 weeks ago

Essex Junction, Vermont, United States Spherion Full time
Job Summary

The IT Support Administrator is responsible for providing comprehensive daily IT support to all end users. This role involves maintaining hardware and software systems, managing asset inventory, and ensuring the security of IT infrastructure. The IT Support Administrator will work closely with both internal and external IT support teams, including a managed service provider, to remediate issues, deploy new technologies, and uphold information security best practices.

Key Responsibilities

  • Maintain and troubleshoot PC systems hardware and software.
  • Update and manage asset inventory records.
  • Address and resolve IT issues during regular and off-hours as required.
  • Provision, configure, and deploy new hardware and software.
  • Provide technical support and guidance to end users.
  • Assist with technical project deployments and implementations.
  • Schedule, plan, and execute regular software upgrades.
  • Create, maintain, and troubleshoot Active Directory user accounts.
  • Troubleshoot wired and wireless network connectivity issues.
  • Maintain and manage physical security systems, including alarm systems.
  • Recommend and assist with hardware system upgrades and implementations.
  • Handle IT onboarding and offboarding procedures for employees.
  • Lead all hardware repair efforts.
  • Ensure the implementation and adherence to information security best practices.

Requirements

  • Bachelor's degree in Computer Science or a related field preferred.
  • Experience working with managed service providers is a plus.
  • 57 years of IT experience in an office environment, including experience with manufacturing IT needs.
  • Advanced proficiency in Windows 10, 11; Windows Server 2019, 2022; antivirus systems (e.g., Norton, McAfee, Bitdefender); remote access software (e.g., TeamViewer, ConnectWise, Splashtop); ITSM software (e.g., SolarWinds, Zendesk); imaging software (e.g., Acronis, EaseUS); and advanced troubleshooting tools (e.g., Process Monitor, Event Viewer).
  • Indepth understanding of Windows desktop/server networking, VPN, remote connectivity, and general networking concepts. Experience with network security and physical security systems.
  • Exceptional troubleshooting skills, excellent interpersonal, organizational, and administrative skills, and strong customer service orientation. Ability to establish and maintain strong relationships with internal and external customers.
  • Proven ability to manage projects and lead technical initiatives.
  • Self-motivated team player with experience in technical support roles.
  • Excellent written and verbal communication skills.
  • Ability to maintain confidentiality of employee and customer records.
  • Consistent and accurate in executing policies and procedures.
  • Demonstrated project management experience, ability to lead technical projects and initiatives, and strong business ethics.

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