IT Support Specialist

2 weeks ago

Essex Junction, Vermont, United States Govcio LLC Full time
Job Title: Junior IT Service Technician

Job Summary:
We are seeking a highly motivated and detail-oriented Junior IT Service Technician to join our team at GovCIO. As a key member of our IT team, you will provide top-notch technical support to our federal customer, ensuring seamless operation of our IT systems. If you have a passion for technology and a drive to deliver exceptional results, we encourage you to apply.

Responsibilities:

  • Provide on-site technical support for all IT activities, consulting with support teams, help desks, customers, and other technical staff to resolve problems.
  • Coordinate and perform operation and/or maintenance activities for networks/servers, identifying recurring problems and recommending steps to reduce their severity or frequency.
  • Install, troubleshoot, and maintain a wide variety of products and equipment, delivering services and solutions in technical support, systems refresh, software integration, and operations support.
  • Identify, analyze, and repair product failures, ordering and replacing parts as needed, and providing on-site training to customer support personnel.
  • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components.
  • Install operating system patches, upgrades, etc. via SCCM Software Center.
  • Provide remote support services for telework/home users.
  • Help ensure user applications work over VPN and/or Citrix.
  • Manage user relocation requests.
  • Ensure devices are properly encrypted.
  • Local On-Site Cabling.
  • Provide on-site support for enterprise groups, such as the network and security operation centers.
  • Restart network equipment, including switches and routers as directed by enterprise networking.
  • Replace defective network equipment.
  • Wireless Services.
  • Assist users with mobile communication devices.
  • Provide tier 2 support, including hardware troubleshooting, OS reinstall, and assisting with device swapping.
  • Asset Inventory Support.
  • Assist with physical inventory as needed.
  • Assist with receiving and receipting property.
  • Disposal Preparation Support.
  • Process computer equipment for disposal.
  • Ensure disposal policies are properly employed.
  • Ensure all devices are fully wiped of information before leaving the facility.
  • Video Conferencing and Audio/Video O&M.
  • Troubleshoot system problems.
  • Work with support staff for remote troubleshooting and repairs.
  • Assist in setting up presentation devices and video conferencing units.
  • Support pre/post application releases.
  • Gather, analyze, and report end-user support trends.


Qualifications:

  • High school diploma or equivalent required.
  • 0-2 years of experience in a related field or an equivalent combination of education and experience.


Required Skills and Experience:

  • US citizenship.
  • High degree of technical proficiency.
  • Excellent problem-solving skills and analytical abilities.


Preferred Skills and Experience:

  • Minimum 6 months of experience troubleshooting Apple Macintosh software and hardware in a customer service role.
  • Certification in Microsoft Operating Systems.
  • Familiarity with SCCM remote resolution and using SCCM to remotely complete software installation.
  • CompTIA Network+.
  • CompTIA A+.
  • CompTIA Server+.
  • CompTIA Security+.


Clearance Requirements:

  • Must be able to obtain and hold a Public Trust Clearance.


Company Overview:
We are a team of transformers passionate about transforming government IT. Our mission is to deliver innovative IT services and solutions that improve how government agencies operate and serve our citizens. If you are passionate about making a positive impact, we encourage you to join our team.

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