Customer Service Engineer

11 hours ago


White River Junction, Vermont, United States IT Concepts Full time
Job Description

IT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met and exceeded.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and remote desktop sessions
  • Diagnose and resolve technical issues with computer systems and equipment
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in on-call rotation to provide 24/7 support
Requirements:
  • Bachelor's degree in Computer Science, Electronics Engineering, or related field
  • 2+ years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of IT principles and practices, including Windows operating systems and Microsoft Office applications
Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

IT Concepts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.



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