Packaging Service Manager
1 week ago
The Packaging Service Manager is responsible for overseeing the daily operations of the Service Department, ensuring the efficient installation and maintenance of packaging equipment. This role requires strong leadership and communication skills to drive growth and achieve departmental goals.
Key Responsibilities:- Plan and schedule equipment installations with the equipment team and technicians.
- Lead automated line projects and provide local service repairs for customer calls.
- Provide estimates for equipment installations and work with manufacturers to plan and execute projects.
- Track and communicate costs, hours, and expenses for installation projects.
- Review and approve technician credit card transactions and timecards.
- Address technical issues and communicate with internal resources to resolve problems.
- Communicate with the Service Coordinator to schedule technicians for customer calls.
- Set and drive annual goals and expectations for technicians, including billable hours and performance metrics.
- Hire, train, and develop team members to ensure effective performance management.
- High school diploma or equivalent required.
- Minimum 3 years of experience managing a service department and technicians.
- Intermediate Microsoft Office skills and ability to use a Windows-based computer.
- Knowledge of packaging equipment, service, and parts industry.
- Ability to prioritize and complete assignments accurately and in a timely manner.
- Strong interpersonal, organizational, oral, and written communication skills.
- Ability to work alone and with a team.
The Packaging Service Manager will work in a variety of environments, including warehouses, manufacturing facilities, and production floors. Travel and driving responsibilities will require exposure to weather and typical driving conditions.
Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other protected category.
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